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Why buy from bonjourhk.com?
How do I shop online ?
How do I know my order on the web is confirmed?
Are all products from Bonjour are originals from manufacturers?
Are the prices of the products from Bonjour retail outlets are completely the same with the prices of products on the web?
Are your goods fresh? Could you provide the manufacture date of the products?
Why could I find some products in stores on Bonjourhk.com?
Do I need to pay import tax/duties?
Will "Cash On Delivery" be accepted on bonjourhk.com?
What is the different for the transaction prices and reference prices?
What methods of payment do you accept?
Is it safe for disclosing my credit card number and personal info?
Is there any transaction amount limit?
Why I have to provide a copy of the credit card front occasionally?
What offers are available on Bonjour online eCash Scheme?
What is the latest promotion and offer ?
How can we change the personal information in our membership profile?
How to use the coupons?
Is Bonjour VIP Club's Scheme same as Bonjour Online eCash Scheme?
I forget the login password, what should I do?
How can I know the Bonjour retail stores information?
Bonjourhk.com can make delivery outside HK?
Is there any special handling procedure for the undeliverable parcel?
Why should I pay the shipping fee different even though I provided a correct address?
Could we collect the products at Bonjour retail stores after we made an order on web?
What is the shipping way for the oversea orders?
How to calculate delivery costs?
How do I calculate the free shipping charge?
Why I received an email for order confirmation before I complete the payment process?
What should I do when I First-time purchase on web?
May I cancel the order?
Is there any maximum purchase limitation per product?
Why my order is still out of stock even though it has been confirmed and paid?
May I change the order details ?
Why I confirm a single order but I received a few emails with different order codes?
I received a failure notification email after my order and I make a new order. Why I found both order payments are processed successfully?
Why I haven't received the confirmed payment notification email after I paid?
How can I know my ordering status?
How do I track my ordered items?
When can I receive the products I ordered on web?
What should I do if I want to change ordered products?
Does Bonjour provide the wholesale, franchise or sole distribution business cooperation?
How to calculate the tax to be charged for wholesale products?




How do I know my order on the web is confirmed?

You will be sent an 'order confirmation email' by the system automatically after you completed the ordering procedures.
You will receive a 'transaction confirmation email' by the system automatically once you confirmed and completed the payment process.
How do I shop online ?

Below are simple steps for shopping online with Bonjour E-Shop :

  1. Use searching engine to search your targeted items;
  2. Press “Add to Cart” on the product page;
  3. Targeted product shown as selected product in Shopping Cart;
  4. Press “Check Out”;
  5. Provide credit card information, delivery address and etc.;
  6. Receive confirmation notice via email as completion of transaction

#  If you are a returning customer, you will be prompted to login by providing your email address and password. If you forgot your password, click 'forgot password' to retrieve your hint.

Why buy from bonjourhk.com?
-More than 20,000 products with competitive prices
-Free Shipping worldwide with delivery service within 3 days
-100% 'No-fakes' products
-7-days stocks guranteed warranty
-Professional and quick customer service
Do I need to pay import tax/duties?

Customers are advised to check with local tax bureau regarding the relevant tax issue before you proceed with shopping online. It is always different from country to country on import tax and it would be subject to local tax bureau of the country. Bonjour E-Shop is not responsible for any import tax. If the order is refused due to customs tax and/or duties issues , you will be responsible for the return shipping charges and administration fee of 15% of the total product purchase price.

For China region order, if the order is refused due to customs tax and/or duties issues, tax can be borne by customers. If customers refuse to bear the tax, please inform Bonjourhk.com and contact the Chinese custom to request returning the parcel to sender. If we can receive the undeliverable parcel successfully, the return shipping charges and administration fee of 15% of the total product purchase price can be waived. It takes about 14 - 21 working days for returning the parcel, we may arrange delayed delivery, products change or refund once we received the undeliverable parcel.
How can we change the personal information in our membership profile?

Please follow the below steps to change your personal informations:

 1. Login to Bonjourhk.com "Online member login" (using the email address  registered with us)
 2. Click on "Member information"
 3. Click on "Edit personal information"
 4. Overtype on the fields you would like to change and click "submit"
How to use the coupons?

 To use the coupons , you need to:

  1. Login to Bonjourhk.com "Online member login" (using the email address registered with us)
  2. Click on "Coupons"
  3. Please input 12 digits coupon codes
  4.  Click on "Submit"
  4.  You could select the coupons at your shopping cart in next purchasing and click "Use"

I forget the login password, what should I do?

Customer can click 'Forget Password' near the login position and then fill in his/her registered email address which we can send back a password to it.

If the login name and the registered email address is changed, customer need to register again.
 
Is Bonjour VIP Club's Scheme same as Bonjour Online eCash Scheme?

Bonjour VIP Club is designed only for customers shopping via Bonjour retail shops instead of online shopping.
For Bonjour Bonjour VIP Club's detail, please click here
What is the latest promotion and offer ?

To provide customers with more savings and benefits at Bonjourhk.com, we offer a variety of promotions  and special offers regularly. For the most updated special offers, Please click "Clearance" section.
What offers are available on Bonjour online eCash Scheme?

For Bonjour online eCash Scheme's detail, please click here
Bonjourhk.com can make delivery outside HK?

Bonjourhk.com offers delivery service to HK, China and most countries or cities.
You can visit below link regarding delivery charges and schedule:
http://www.bonjourhk.com/tc/Transportation.aspx
Customer need to provide full mailing address to avoid delay of delivery or extra charges incurred.  Bonjourhk.com reserves the right to charge back customers who do not provide full complete mailing address and in turn causing delayed delivery and extra charges.
Customer needs to notice below:
We promised to deliver on time and to the instructed destination according to provided address. However, if customer do not provide correct accurate mailing address on purchase and the delivery is delayed or lost, Bonjour will also charge customer all the charges incurred without any legal responsibilities and boundaries.
If stocks are out, we will inform customer as quick as we can, and arrange delayed delivery, products change or rebate if necessary.
If stocks are damaged, transformed, broken, rotten or any changes due to long distance delivery which is out of our control, the responsibility does not go to Bonjour and we have not any legal responsibilities.
Could we collect the products at Bonjour retail stores after we made an order on web?

All purchases from Bonjourhk.com cannot be collected at any Bonjour retail stores.
How do I calculate the free shipping charge?

Hong Kong

Free shipping will be provided for total purchases of HK$150 or above. HK$25will be charged for total purchases less than HK$150. (Only apply for www.bonjourhk.com and not apply for baby.bonjourhk.com)


China Region
Free shipping will be provided for total purchases of HK$380 or above. HK$18 willbe charged for total purchases less than HK$380. (Only apply for www.bonjourhk.com and not apply for baby.bonjourhk.com)


Overseas
Free shipping will be provided for total purchases of HK$775 or above. HK$40 /HK$80will be charged for total purchases less than HK$775. (Only apply for www.bonjourhk.com and not apply for baby.bonjourhk.com)
 Please refer to Shippingand Delivery for more details.

How to calculate delivery costs?

Customer needs to notice the 'packing space calculation method' during purchase. The method is used to calculate the space occupied in the packing box when an ordered item is put into your shopping bag.
Is there any special handling procedure for the undeliverable parcel?

Occasionally orders are returned to us as incorrect address, a PO Box / hotel address, failed delivery attempts, refuse to pay tax or parcel refused by recipient.

When the delivery agent returns an undeliverable parcel to us, we issue a refund by deducting the  15% of the value of products as handling fee.

We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers are required to bear the reshipping fee.

* Re-shipping fee is base on the original shipping method used for your purchase.
What is the shipping way for the oversea orders?
For all oversea orders, the shipping ways of different orders may vary due to such factors as different countries import rules or shipping arrangements.If the order assigned to be sent by non-registered post,a signature is not required for delivery and tracking is not available .Bonjour e shop cannot accept any claims for loss or damage. The responsibility does not go to Bonjour and we have not any legal responsibilities.
Why should I pay the shipping fee different even though I provided a correct address?

Occasionally orders can not be dispatched due to the incorrect entry of the address region from customers. To avoid any delay of the parcel delivery, customers are required to ensure your address region at your shopping cart in purchasing before checkout. Customers who choose the incorrect address region are required to pay the shipping fee different before we dispatch the parcel. If customers reject to settle the shipping fee different or cancel the order, we will issue a refund by deducting 3% of the value of products as handling fee. Bonjour will notice customers by email once the incorrect entry of the address region from customer.
What should I do if I want to change ordered products?
  • Bonjour provides customers with '7-days stocks guranteed warranty' (from the date of receipt), customer can contact us within 7 days after receiving the product if he/she found problems about the products and needed to be changed.
  • Customer need to apply stock change through email within 7 days from the date of receipt.
  • All customers including local or overseas customers need to pay all relevant delivery costs if the products are needed to be changed.
  • Gifts or premiums needed to be returned together with products when returned or changed.
  • On-sale products, redemption products and gifts or premiums cannot be changed or returned.
  • 7-days stock guaranteed warranty' is only applicable for internet purchase.  Any purchases from Bonjour retail shops (including Hong Kong, Macau and China shops) or duty free shops are not accepted to be returned.
  • All purchases from Bonjourhk.com cannot be returned or changed at any Bonjour retail stores.
  • If customers do not apply for stock changes or returns within 7 days, it means the transaction deal is closed, Bonjour will not have any legal responsibilities and will not arrange any stock changes or returns afterwards.
  • If customers received wrong products or quantity different from ordered, he/she can notify us through email within 7 days, our customer service representative will audit your order details.  If proven to be our mistakes, we will arrange to change products ordered without any charges, any additional delivery charges or costs will be paid by us.
  • We will not accept change or return of any unpacked products or used products.
  • Bonjourhk.com particularly serves customers who are experienced and familiar with our products. We assume customers knows about the scents of perfumes or colors of cosmetics purchased. The photos on web are for reference only, the standard size and color of products should follow products sold in Bonjour's stores.  According to the international ordinance regarding the trade of perfumes, the countries or cities where you want to deliver to may not accept the import of perfumes and may not return your perfumes.
  • Bonjour reserves all rights of final conclusions for any disputes or disagreements.
Are all products from Bonjour are originals from manufacturers?

Bonjour is a renowned listed cosmetic chain stores group in Hong Kong (Stock no: 0653), has good reputations for years.  We will not allow any illegal trade to harm our reputations.


Selling fake products are illegal and the Hong Kong Special Administrative Region government prohibits it seriously.  Bonjour sold large quantities of products everyday and it is impossible to have fake items. We are accredited by the Hong Kong Tourism Board with the Quality Tourist Service Sign of Quality and we have the  'No-Fakes' pledge issued by relevant authorities.  We are also offered as a reliable store by the Guangzhou Daily News.  All these prove that we are a reliable merchant and all our products sold must be 'No-fakes', customers can use confidently.

Are the prices of the products from Bonjour retail outlets are completely the same with the prices of products on the web?

Bonjourhk.com prices may vary when comparing with prices in Bonjour retail stores in Hong Kong due to such factors as different operating costs, special regional or online promotions, or exchange rate fluctuations. We try our best to offer customers the most competitive online prices.

Bonjourhk.com prices may vary in different delivery regions,please select the correct delivery region to avoid orders canceled or any administrative charges.
Are your goods fresh? Could you provide the manufacture date of the products?

Freshness of our products is guaranteed as we keep all our stock in a temperature controlled environment prior to shipping and subject to regular quality control checks.The production date of the products are confidential internal information of manufacturer, we could not provide customers a specified products production date.
Why could I find some products in stores on Bonjourhk.com?

If products cannot be found on web, this may due to out of stock or we are not able to provide the products temporarily. However we will keep updating and ordering of new stocks to upload to the web for your choice, please note.

Is it safe for disclosing my credit card number and personal info?

Shopping on bonjourhk.com is safe and secure. We use SSL encryption to keep your information safe, and we never distribute your personal information to 3rd-party vendors.

Is there any transaction amount limit?

Yes, the transactionminimum amount limit is HKD 10 / USD 2 for each order.

What is the different for the transaction prices and reference prices?

For orders deliver to Hong Kong or China Region, transactions will be settled in Hong Kong dollars. For orders deliver to locations outside Hong Kong or China, transactions will be settled in US dollars. Reference prices in other currencies are for reference only.
What methods of payment do you accept?

Customers can choose to settle by credit card (including VISA, MASTER via Paypal)
Payment on account of Paypal :
Paypal offers a payment channel for transferring money on email basis. Anyone with a Paypal account is able to transfer money via email by credit card or directly from bank account.  Using Paypal for your online settlement, customers must have your Paypal account in advance.  Please visit Paypal official website for details.
*Products and deliveries are charged at US Dollar.
Why I have to provide a copy of the credit card front occasionally?

To protect credit card holders from being a victim of credit card fraud, Bonjour eShop may request the buyer to provide a copy of the credit card front as a means to validate the authenticity of the credit card.

Will "Cash On Delivery" be accepted on bonjourhk.com?

All payment methods need customers to pay first before delivery, no "Cash On Delivery" is allowed.
How can I know the Bonjour retail stores information?

Please refer to the following website for details of our retail outlets:

http://www.bonjourhk.com/tc/AboutShops.aspx
How can I know my ordering status?

You may click Login >> Member area >> Order Information >> Detail to check the ordering status.
How do I track my ordered items?

You can check from the link provided through email with the delivery date, postage code and transportation status after we have sent out the products .The messages may be filtered out by your anti-spam software since you haven't added the Bonjourhk.com into your address book. Please add our e-mail address to your address book or contact list.
I received a failure notification email after my order and I make a new order. Why I found both order payments are processed successfully?

After customer filled in delivery details and chose payment methods to confirm order, he/she will receive an email notification to confirm our receipt of your order. Please note the wordings and instructions in the email to avoid duplicated orders and duplicated payments.
Is there any maximum purchase limitation per product?

Bonjourhk.com does not authorize the resale of merchandise purchased through Bonjourhk.com. To ensure that we are able to serve all of our customers, we have a maximum purchase limitation per product.If customer duplicates to purchase the same item with different orders at once,Bonjourhk.com has the right to cancel the orders and refund the remaining to customer’s account or credit card. If you would like to purchase over 10 units of the same item, please contact us and we will consider to make special arrangement on a case-by-case basis.
May I cancel the order?

Order can not be canceled once the payment has been settled successfully. If customers cancel the order before delivery, we will issue a refund by deducting 3% of the value of products as handling fee.( Except products are out of stock) If customers cancel the order after delivery, we will issue a refund by deducting 15% of the value of products as handling fee.
May I change the order details ?

Product information and delivery information can not be changed once the order has been paid and confirmed.
What should I do when I First-time purchase on web?

We recommend that you register and login before you checkout your shopping basket so that you can save your delivery address in "member page" for quicker checkout in the future. Only after successful membership registration, e cash and order history, including Order No., Order Details and Order Status, will be saved in your member account.
When can I receive the products I ordered on web?

Customer can check the delivery duration from your country or city according to our Table of delivery time and charges.  Customer can check by email to eshop@bonjourhk.com if he/she found the products deliveries are delayed.

Why I confirm a single order but I received a few emails with different order codes?

If customer refreshs or goes back to previous page from the web page for credit cards payment, the system may generate a new order code.  Therefore, customer should not refresh or goes back to previous page from the payment process web pages to avoid confusion.
Why I haven't received the confirmed payment notification email after I paid?

In general, the bank needs one working day to notify and confirm us your payment.
We need around 3 working days to confirm your payment if you chose to use bank-in payment method.
Why I received an email for order confirmation before I complete the payment process?

When customer filled in delivery details and chosen payment methods to confirm orders, the system will generate order codes immediately for record and payment correspondence in an email and notify customers.  The email only serves a record of receipt of your orders, it does not indicate your payment is successful or not, please note the detailed wordings in email.  Customer should receive another email to confirm your payment.
Why my order is still out of stock even though it has been confirmed and paid?

Most of orders would not be out of stock once it has been confirmed and paid. To avoid anydelay of product delivery, Bonjour will notice customers by email once the product is out of stock to arrange refund or change product .If customers don't reply our email within three days, Bonjour has the right to cancel the out of stock product and dispatch the rest of products to customer immediately.Bonjour will refund the remaining to customer’s account or credit card.


Does Bonjour provide the wholesale, franchise or sole distribution business cooperation?

Bonjourhk.com offers wholesale service for wholesale member. Please register at www.bonjourhk.com/en/Appform.aspx?wholesale=1 to be the wholesale member first. Members can get quotation, discount and shipping information with the wholesale system we provide. If you have any questions, please email us at etrade@bonjourhk.com. Meanwhile, we currently does not carry out franchise and sole distribution business. 

How to calculate the tax to be charged for wholesale products?

Customer need to check the tax to be charged by other countries or cities before purchase himself/herself. All wholesale products needed to be paid and picked up in Hong Kong only, Bonjour will not be responsible for any tax charges calculation or procedures.
 
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